Industrial Aftermarket Services & Support
Extend the Service Life of Your Products for Your End Users
All advanced electrical and electromechanical products have an expected longevity. You can maximize the service life of your hardware and software installed with your customers by partnering with Spartronics. Our experienced team can help you to support your customers throughout the product lifecycle.
Whether it's managing legacy systems or minimizing equipment downtime, our aftermarket services help OEMs deliver long-term reliability, improve user satisfaction, and reduce total lifecycle costs.By entrusting your post-sales service needs to Spartronics, you free up internal resources while ensuring your customers continue to receive responsive, high-quality support.
Refurbish, Repair and Sustain With Our Experts
Spartronics offers refurbishment in the field or servicing at our facilities in North America and Asia for products that you’ve sold to your customers. Our aftermarket services include:
- Obsolescence management
- Refurbishment
- Repair
- Spare parts support
- Software maintenance
- Sustaining engineering
We serve highly regulated industries—including medical, aerospace, and industrial markets—where proactive repair and service programs are essential for uptime, compliance, and customer trust. Our global network enables us to provide fast, consistent support wherever your products are deployed.
Enhanced Aftermarket Support
In addition to standard aftermarket support, Spartronics offers enhanced services which many contract manufacturers do not provide, such as:
- Decontamination — We can repair and refurbish products used in the field that require decontamination, or perform decontamination at our facility.
- Return logistics — We can support direct shipments to and from end-user points of use in the field.
- Loaner pool support — To accommodate customer needs, Spartronics can facilitate a loaner pool for “swapping out” devices undergoing repair or refurbishment.
- Ongoing device history maintenance, tracking and genealogy — Using Aegis FactoryLogix, the full history of the device, including any work performed on returns for each device, is maintained for that device in the system.
- Complaint investigation and tracking — The handling of complaints is specifically critical for medical customers. In the unlikely event that a product fails, the customer (manufacturer of record) needs to know the cause of failure, and we perform investigational services (often non-warranty) as part of the repair evaluation, relaying that information to our customers so they can fulfill their regulatory obligations.
These enhanced capabilities empower OEMs to meet complex post-market surveillance and regulatory compliance requirements with greater confidence and control. Our integration of product tracking systems ensures full traceability across repairs, upgrades, and user complaints—critical for high-risk, high-reliability applications. As your long-term service partner, Spartronics provides a scalable and proactive support model designed to extend product value well beyond initial deployment.